Terms of service

All UK orders are sent out using Royal Mail delivery service. Royal Mail next day special delivery is available on request. First class recorded delivery is normally delivered within 1-3 working days of the order being dispatched and requires a signature upon delivery and second class takes between 3-5 working days. Next day special delivery is guaranteed by 1pm the next working day and again requires a signature upon delivery. If your order arrives and nobody is there to sign then a card will be left giving details of how to collect your parcel.

International

All orders outside the UK are sent Royal Mail International signed for as standard. Royal Mail's delivery aim is 3-7 working days and requires a signature upon receipt. Due to customs checks and handling of more than one postal service it sometimes takes longer to arrive. If your order arrives and nobody is there to sign then a card will be left giving details of how to collect your parcel.

Late and lost deliveries

If your order is not received within the given time you can use your tracking number to locate your item. Royal Mail states that we cannot claim a parcel lost, stolen or missing until 20 days after the dispatch date for UK deliveries and 30 days for international items. Please note that we cannot be held responsible for goods that are lost or delayed in transit.